Integration & Automation Specialist

Integration & Automation Specialist search

Integration & Automation Specialist

Main responsibilities:

  • Create technical specifications and develop internal integration and automation solutions, considering solution reusability, security, efficiency, quality, ease of implementation, and practitioner/user experience.
  • Assist customers with enhancing or expanding software capabilities through integration and automation.
  • Participate in the configuration, integration, troubleshooting and enhancement of the product and partner systems, toolchains and third-party solutions.
  • Participate in internal and customer-focused engagements such as demos, workshops, blogs, instruction, product enhancement proposals, task timelines, and other activities to develop and enhance customers’ success, efficiency and adoption of the product.
  • Create integration, automation and product documentation, including processes, best practices, instructional materials, and technical customer-directed content.
  • Configure, test, document, and educate customers regarding integration capability and use to enable customer success. Follow up on deployed integration automation solutions to evaluate effectiveness, and identify opportunities for improvement.
  • Integrate disparate customer data sources and design/implement automated workflows to increase value, e.g. time savings, resource efficiency, data accuracy, completeness.



  • 5+ years hands-on software development, enterprise solution engineering/ integration/implementation, or digital transformation experience required.
  • SaaS experience preferred
  • Strong technical skills required, including proficiency in multiple technical areas such as scripting (PowerShell, Python, Bash scripting), databases, data integration, data analytics.
  • API development/integration, testing, code management tools, performance testing.
  • Familiarity/exposure to the following preferred: DevOps tooling, JSON, Linux, Windows, AWS Cloud Services (EC2, S3, RDS).
  • Good interpersonal and presentation skills; professional and adaptable approach to interaction with – and support of – customers and colleagues.
  • Ability to work with various internal and external cross-functional teams
  • Ability to multi-task in a high-volume work environment and meet deadlines
  • Thrive in a fast-paced environment with ability to re-prioritize and multi-task
  • Resourceful, creative and analytical for troubleshooting problems, identifying solutions
  • Self-motivated and directed: fast learner willing and able to learn new technologies
  • Strong communication and documentation skills: reading, writing, speaking English
  • Ability and willingness to work in a dynamic environment in which requirements may not always be fully defined and priorities are subject to change
  • Strong attention to detail regarding tasks, documentation and communications
  • Comfortable in supporting and working with global customers across time zones.


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